FAQ

Pre-Order
When do I need to pay if I order a pre-order product?

Pre-orders require payment to be made at checkout.

How long will it take to receive the product after payment?

Product(s) will be shipped within 3 working days once it is released. The expected release & shipping date of pre-order products will be clearly indicated in each product description. Any changes or delays will be notified in advance.

Do you ship internationally?

Yes, but only for selected products. Kindly contact us for further arrangements.

Can I change my order?

Changes can be made only if the order(s) has not been shipped (within 8 hours after the order(s) is placed.) You may contact us through our service hotline or WhatsApp for the arrangement. Change requests after the order is shipped will not be accepted.

Can I cancel my order / claim a refund?

All goods sold are not refundable. If there is an issue with your order(s), please contact us through our service hotline or WhatsApp for the best assistance. You may request an exchange for wrong or defective item(s) within 7 days for Malaysia order(s) and 14 days for International order(s), starting from the day the goods are delivered.

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Return / Refund

We regret that all goods sold are not refundable. You may request an exchange for wrong or defective item(s) within 7 days for Malaysia order(s) and 14 days for International order(s), starting from the day the goods are delivered.

Orders will be shipped 8 hours after the order is placed. Hence, cancellation is possible within 8 hours after placing the order. Cancellation requests will not be accepted 8 hours after the order is placed/shipped.

If there is an issue with your order(s), please contact us through our service hotline (+603 7976 2276) or WhatsApp (https://wa.me/60102501046) for the best assistance.

Delivery

Shipping fee (within 5kg):
· West Malaysia : RM 7
· East Malaysia : RM16
· International : To-Be-Quoted

Estimated time of delivery:
·West Malaysia : 1 – 3 working days
·East Malaysia : 7 – 12 working days
·International Delivery : 9 – 18 working days

The tracking number will be given via e-mail upon dispatch. You can also check the delivery status on “My Order”.